Return & Refund Policy
General Information
PLUGGO is committed to providing a clear, transparent, and professional return policy in accordance with e-commerce best practices.
Return Period
Customers have 30 days from the date of receiving their order to request a return.
Return Conditions
To be eligible for a return, the product must:
Show no signs of misuse or damage;
Be in perfect condition;
Be returned in its original packaging with all accessories included.
Non-Compliant Returns
PLUGGO reserves the right to refuse returns that do not meet the conditions set out in this policy.
How to Request a Return
Please contact us by email at support@pluggo.ch, providing:
Order number;
Customer's full name;
Reason for the return;
Photos of the product, where applicable or requested.
After reviewing your request, PLUGGO will provide detailed return instructions and the return address.
Products must not be returned without prior authorization.
Return Shipping Costs
Return shipping costs are generally the responsibility of the customer.
PLUGGO will cover the return shipping costs only if:
The product arrived damaged;
The incorrect product was sent due to an error by PLUGGO.
Refunds
Once the returned product has been received and inspected, the refund will be processed using the same payment method originally used for the purchase.
The maximum refund processing time is 7 business days. The time required for the funds to appear in your account may depend on your bank or payment provider.
Items Not Eligible for Return
Returns are not accepted for:
Products that have been used or show signs of use;
Products damaged due to improper use or customer negligence;
Items returned without their original packaging;
Personalized or custom-made products, where applicable.
Defective Products or Shipping Errors
If you receive a defective, damaged, or incorrect product, we recommend contacting us as soon as possible after delivery by email at support@pluggo.ch, attaching clear photos of the issue.
Contact
For any additional questions, please contact us at: