Frequently Asked Questions (FAQ)
Welcome to the PLUGGO Frequently Asked Questions section. Here you will find answers to the most common questions from our customers across Europe and Switzerland. If you cannot find the information you are looking for, our support team is always happy to help.
Orders & Delivery
1. How long does delivery take?
We offer free shipping on all orders.
Free Shipping: 5 to 13 business days
Delivery times may vary slightly depending on the destination country and any delays caused by the shipping carrier.
During peak periods (such as Christmas, summer, or Black Friday), slight delays may occur. PLUGGO always does its best to ensure delivery as quickly as possible.
2. Can I track my order?
Yes. As soon as your order has been shipped, you will receive an email containing your tracking number.
3. What should I do if I don't receive my order confirmation?
Please check your spam folder. If you still cannot find the email, contact us and we will resend your order confirmation.
4. Can I change or cancel my order?
Yes, provided your order has not yet been shipped. Please contact us as soon as possible.
Payments
5. Which payment methods do you accept?
We accept credit cards, debit cards, PayPal, and other payment methods available at checkout.
6. Can I pay in Swiss Francs (CHF)?
Yes. Depending on your location and the options available at checkout, the total may be displayed or converted into CHF during payment.
7. Is my payment secure?
Yes. We use secure and encrypted payment processors to protect all transactions.
Products & Warranty
8. What kind of products does PLUGGO sell?
PLUGGO offers modern, practical, and high-quality backpacks, bags, and travel bags designed for everyday use, work, travel, and urban lifestyles.
9. Are the products brand new?
Yes. All products sold by PLUGGO are brand new and sourced from certified suppliers.
10. Do the products include a warranty?
Yes. All products are covered by the applicable 2-year legal warranty of conformity.
Returns & Refunds
11. Can I return a product?
Yes. We accept returns within 30 days of receiving your order, provided the product meets the conditions described in our Return & Refund Policy.
12. When will I receive my refund?
Once the returned product has been received and inspected, refunds are usually processed within a maximum of 7 business days.
Switzerland & Customs
13. Are there customs fees for Switzerland?
Generally, no. In rare cases, customs authorities or the shipping carrier may apply additional charges. If this happens, you will be contacted directly by the carrier.
14. How can I avoid customs delays?
We recommend checking your tracking information regularly and responding promptly if the shipping carrier requests any additional confirmation.
Customer Support
15. How can I contact customer support?
You can contact our support team by email:
16. How long does it take to receive a reply?
We usually respond within a maximum of 24 business hours.