Warranty Policy

At PLUGGO, we work with certified suppliers and ensure that all products sold are brand new, tested, and shipped in perfect condition.

Customer satisfaction is our priority, which is why all products purchased from our store are covered by the applicable legal warranty.

Quality Warranty

All products include a warranty against manufacturing defects. If you receive an item with any issue, PLUGGO will repair, replace, or refund the product, where applicable and after assessing the situation.

Warranty Period

The legal warranty of conformity is valid for 2 years, in accordance with the applicable legislation.

During this period, any manufacturing defect will be resolved at no additional cost to the customer, where applicable.

What Is Covered

The warranty covers manufacturing defects, operational issues not caused by improper use, and products damaged during shipping.

To help us assess the issue, you may be asked to provide clear photos or a video showing the defect.

What Is Not Covered

The warranty does not cover damage resulting from improper use, normal wear and tear, negligence, accidents, poor maintenance, or modifications made by the customer.

How to Make a Warranty Claim

If you identify a defect, please contact us by email at support@pluggo.ch.

To help us process your request more quickly, please include your order number, a detailed description of the issue, and, whenever possible, photos or a video showing the defect.

Shipping Within Europe and Switzerland

The warranty is valid for all customers located in Europe and Switzerland.

Customer Support

Our team normally responds within 24 business hours and is available to answer any questions regarding products, shipping, returns, or warranty.